Support
Report an issue
System errors, awkward workflows, a feature you need that is missing — tell us here. We handle reports by urgency, and anything that stops business jumps the queue.
Choosing an urgency level
Business stopped
You cannot take payment, open a ticket or check out right now. Leave a phone number and we will call you.
Part of the work blocked
One feature is unusable, but business carries on and there is a workaround.
Does not affect business
Something displays wrong, feels clumsy, or could be done better.
Feature suggestion
Something the system does not have but you think it should.
How to write it so we fix it faster
- Tell us which app you were using (POS? Technician app? Mini program?)
- Tell us what you clicked, what you expected and what actually happened
- Give us a rough time — we search the logs by time
- A screenshot helps most. After you submit, a consultant will add you on WeChat so you can send it